We are ready to meet you again! We know you've been dreaming about to take a break and don't worry about anything but enjoy your holidays with your closest ones. That's why we have prepared ourselves and our complex to make your visit totally safe.
THESE MEASURES CONSTITUTE AN ADAPTABLE GUIDE AND WILL BE APPLIED IN ACCORDANCE WITH RECOMMENDATIONS FROM THE MINISTRY OF HEALTH.
Please, read the following measures carefully for your safety and also the other's.
If you are coming from mainland Spain it's mandatory that all travelers over 6 years old must provide a negative PCR test done within 72 hours prior your arrival. You must provide this test at check-in the hotel. Also, this test must be be approved by the healthcare authorities of your own country or of the European Union.
If you are coming from a considered risk country or area you have also to fill the Health Control Form. It will provide you a QR code that you must show at your arrival to the Canary Islands. If you need more information, please visit this website.
However, to make the check-in faster and safer for everyone, we will appreciate if you send all the travelers tests results as well a copy of the passport of each one of them within 24 hours prior your arrival to the email of your destination aparthotel.
Our staff is available to you to solve any doubt that you could have or provide you with any information you could need.
Klayman Aparthotels could modify timetables for services or the services themselves for operational motives or possible new normatives.
Remember, with your help we can all enjoy a safely stay at Klayman Aparthotels.
We have reduced the capacity limit of all our hotel spaces, including elevators.
We have separated the sun loungers around the pools, for a minimum of 1.5m space (between families/groups).
We use a certified external company to conduct testing on our shared spaces and common surfaces.
We have identified the high risk areas with signs with preventative advice.
We have provided disinfectant gel in different locations around our hotels.
We have marked the minimum safety distance on the floor.
We have disinfectant gel available on each counter.
We disinfect all items which are handed to customers (room cards, etc.)
All customers are provided with basic prevention information and rules on the correct use of our facilities.
We have reinforced the cleaning and disinfection of all counters.
Our laundrette ensures and certifies that all laundry is washed with disinfectant products at over 60ºC.
Rooms will not be cleaned while the customer is inside.
Gloves are changed after each room cleaning.
Disposable wipes are used to clean each room after customer checkout.
We have reduced the number of rooms per housekeeper, to ensure each room is thoroughly cleaned and disinfected.
An authorised external company certifies that all room cleaning is carried out in accordance with the Covid-19 prevention measures established by the Ministry of Industry, Commerce and Tourism.
We have reduced the number of tables at our buffets (minimum of 1.5 metres between tables).
We’ve increased the variety of food available in individual servings at our buffets.
Anything that cannot be served individually will be served by our staff, to prevent customers from handling food and tongs.
We’ve removed the bread from our buffet; this will be served to customers at the table instead.
All our fruit and vegetables have been disinfected with food safe sanitiser and are wrapped with a protective film in individual serving sizes.
At breakfast, our staff wear the proper personal protective equipment to serve food to customers. Customers can also request individual hot dishes to be prepared in the kitchen.
All kitchen and wait staff work with gloves and masks, both those who are customer-facing and those who are not.
All crockery is provided by our staff, to prevent customers from having direct access to it.
We have placed single servings of oil, vinegar, salt and pepper on the tables.
We disinfect the drinks menu for each new diner.
We perform an exhaustive control and inspection of the temperature of our dishwashers (>80ºC)
All staff have the necessary personal protective and safety equipment.
As far as possible, we carry out room repairs without the customer present. If this is not possible, we maintain a safety distance of 1.5m at all times.
We disinfect all areas where there has been a repair or interaction.